Frequently Asked Questions

Do you have any additional questions about our self storage solutions? Feel free to call us any time at 1-866-327-LOCK.

What are your office hours?

Our office hours are 9:00 AM to 5:00 PM from Monday to Friday, and 9:00 AM to 4:00 PM on Saturdays. Please confirm with the specific location you are interested in, as hours may vary.

What are the access hours for the storage units?

Our normal access hours are from 6:00 AM to 9:00 PM daily. Please confirm with the specific storage location you are interested in, as hours may vary.

How do I rent a storage unit?

Renting a storage unit is easy! You can rent a unit by visiting our facility during office hours, calling our customer service number, or through our website. Our staff will assist you in choosing the right unit size for your needs, completing the rental agreement, and setting up payment. Please bring a valid ID and payment method when renting in person.

What sizes of storage units are available?

Our storage units come in a variety of sizes to meet your needs, ranging from 5x5 to 10x30. Whether you're looking to store a few small items, the contents of a studio apartment, or the belongings of a multi-bedroom house, we have the right size for you. These units can accommodate anything from small furniture, boxes, and seasonal items to large furniture, appliances, and even vehicles. To ensure we meet your specific needs, please contact the location you're interested in to confirm the availability of these sizes, as they may vary by location.

How much do the storage units cost?

The cost of storage units varies depending on the size of the unit and the location of the facility. Typically, smaller units like 5x5 and 5x10 are less expensive, while larger units like 10x20 and 10x30 are priced higher. Additionally, climate-controlled storage units and units with special features may have different pricing. To get an accurate quote, we recommend contacting the specific location you are interested in or visiting our website for detailed pricing information and any current promotions or discounts.

Is there a minimum rental period?

Yes, there is a minimum rental period for our storage units. The minimum rental period is typically one month. This allows you the flexibility to rent the unit for as short or as long as you need. If you require storage for a shorter period, please contact the specific location you are interested in to discuss your options, as policies may vary by location.

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions to make our storage solutions more affordable. These can include a free month for new renters, discounts for long-term rental agreements, and special rates for military personnel and students. We also run seasonal promotions and special offers throughout the year. To find out about our current discounts and promotions, please visit our website or contact the specific location you are interested in.

What forms of payment do you accept?

We accept a variety of payment methods for your convenience. You can pay in person at our facility, online through our website, or by mail. We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Please contact the specific location you are interested in for any additional payment options or details.

Do I need to sign a long-term lease?

No, you do not need to sign a long-term lease. Our rental agreements are on a month-to-month basis, giving you the flexibility to rent for as long or as short a period as you need. This allows you to adjust your storage needs without being locked into a long-term commitment.

What security features are in place at your facility?

State-of-the-art security systems are in place at all of our self-storage facilities. The buildings are equipped with camera monitoring and perimeter alarms to ensure the safety of your belongings. Each tenant receives an individual access code to enter the facility or gate during access hours, providing an additional layer of security. Your peace of mind is our priority, and we take every measure to protect your stored items.

How do I access my storage unit?

Accessing your storage unit is simple and secure. When you rent a unit, you will receive an individual access code that allows you to enter the facility or gate during access hours. Once inside, you can go directly to your storage unit. If you have any questions or need assistance, our staff is available during office hours to help you. For detailed access hours, please check with the specific location you are renting from.

What items are prohibited from being stored?

For the safety and security of all tenants, certain items are prohibited from being stored in our units. These include flammable, combustible, or hazardous materials such as gasoline, propane, paint, and chemicals. Explosives, fireworks, and perishable food items that could attract pests are also not allowed. Additionally, you cannot store illegal substances, stolen goods, living animals or plants, or any items that are illegal to possess. Weapons, ammunition, and firearms are generally prohibited unless specifically permitted and in compliance with local laws. If you have any questions about whether a particular item is allowed, please contact the specific location for more information.

Do you offer climate-controlled storage units?

Yes, our facilities offer fully heated and air-conditioned storage units. These climate-controlled units help protect your belongings from extreme temperature changes, ensuring that items sensitive to heat, cold, or humidity, such as electronics, wooden furniture, documents, and antiques, remain in excellent condition. By maintaining a consistent environment, we provide an extra layer of care for your valuable items. For more information on availability, please contact the specific location you are interested in.

Can I reserve a storage unit in advance?

Yes, you can reserve a storage unit in advance. We recommend contacting the specific location you are interested in to secure the unit size you need. Reservations can typically be made online, over the phone, or in person at the facility. By reserving in advance, you can ensure that the unit you need will be available when you're ready to move in.

How do I move my items into the storage unit? Do you provide moving equipment?

Yes, we make moving your items into the storage unit easy and convenient. With a new storage unit rental, we offer a free truck for your move- in . Our trucks feature a 14-foot box equipped with a ramp, blankets, and dollies to assist with the transport of your belongings. This service is designed to help you move your items safely and efficiently. To learn more about our free moving truck rental and how it can benefit you, please contact the specific location or visit our website.

Can I upgrade or downsize my storage unit if my needs change?

Yes, you can upgrade or downsize your storage unit if your needs change. We understand that your storage requirements may evolve over time, so we offer flexible options to accommodate those changes. Simply contact the facility manager to discuss your current situation, and they will assist you in finding a suitable unit that better fits your needs. Our goal is to ensure you have the right amount of space at all times.

What should I do if I forget my access code or key?

If you forget your access code or key, please visit the facility office during office hours or contact the facility manager. Our staff will verify your identity and assist you in resetting your access code or providing a replacement key. We are committed to ensuring you have continuous access to your storage unit while maintaining security protocols.

How do I terminate my storage rental agreement?

To terminate your storage rental agreement, please notify the facility manager in advance, typically 10 to 14 days before you plan to vacate. You can do this by visiting the office, calling, or sending an email. Ensure that your storage unit is emptied and cleaned out by your move-out date. After removing all your belongings, return any keys or access cards to the office. The facility staff will perform a final inspection of the unit to confirm it is in good condition. Once these steps are completed, your rental agreement will be terminated. For specific details or requirements, please contact the location where you are renting.

Do you offer any additional services, such as package acceptance or mailboxes?

Yes, we offer a range of additional services to enhance your storage experience. Many of our facilities provide package acceptance, allowing you to have deliveries sent directly to the storage facility for your convenience. Additionally, some locations offer mailbox rentals, providing you with a secure place to receive mail and packages. For more information about the specific services available at your preferred location, please contact the facility directly.